Time Management
Managing your time and the time of other people.
Coordination
Changing what is done based on other people's actions.
Persuasion
Talking people into changing their minds or their behavior.
Service Orientation
Looking for ways to help people.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Negotiation
Bringing people together to solve differences.
Systems Analysis
Figuring out how a system should work and how changes in the future will affect it.
Therapy and Counseling
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Instructing
Teaching people how to do something.
Social Perceptiveness
Understanding people's reactions.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Writing
Writing things for co-workers or customers.
Speaking
Talking to others.
Active Learning
Figuring out how to use new ideas or things.
Systems Evaluation
Measuring how well a system is working and how to improve it.